Home Medical Equipment Customer Service Representative
Job Description
Location:
Sioux Center, IAWorker Type:
RegularWork Shift:
Day Shift (United States of America)Sioux Center Health is seeking a qualified individual to join our team! Sioux Center Health has been designated a Top 100 Critical Access Hospital by The Chartis Center for Rural Health, awarded a Top Workplace honor by The Des Moines Register, and won Best of the Northwest in 12 healthcare categories. Sioux County also ranked #6 in the nation for being one of the Healthiest Communities according to U.S. News & World Report and CVS. There’s a reason we are a recognized healthcare leader.
Position Highlights
Summary
- The HME Medical Equipment Technician assists the manager in providing medical equipment products and services to customers.
General Hours of Work
- Monday through Friday (8:00am-5:00pm)
Education and/or Experience
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Bi-lingual experience preferred but not required.
Certificate, Licenses, Registrations
- This position requires a valid driver’s license and must carry their own automobile liability insurance.
Essential Functions
- Assists in the planning of equipment needs for patients and delivers, trains, and services equipment according to manufacturer’s recommendation. Maintains equipment and product knowledge.
- Responsible to assist in completing equipment records, patient charts, and insurance information for billing purposes.
- Responsible to assist in equipment servicing, maintenance, and cleaning according to manufacturer’s specifications, safety, and infection control standards.
- Conducts home visits to perform quality control checks on equipment and reviews with the customer proper use and safety factors.
- Explains basic reimbursement guidelines to customers and referral sources through company intake process.
- Responsible for taking call as scheduled outside of office hours, if applicable.
- Performs other duties and responsibilities as assigned.
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply Online