Home Medical Equipment Customer Service Representative

$5,000 for Full-time Sign On/Retention Bonus

The Home Medical Equipment Customer Service Representative assists the manager in providing medical equipment products and services to customers.

Essential Functions:

Assists in the planning of equipment needs for patients and delivers, trains, and services equipment according to manufacturer’s recommendation.  Maintains equipment and product knowledge.

Responsible to assist in completing equipment records, patient charts, and insurance information for billing purposes.

Responsible to assist in equipment servicing, maintenance, and cleaning according to manufacturer’s specifications, safety, and infection control standards.

Conducts home visits to perform quality control checks on equipment and reviews with the customer proper use and safety factors.

Explains basic reimbursement guidelines to customers and referral sources through company intake process.

Responsible for taking call as scheduled outside of office hours, if applicable.

Performs other duties and responsibilities as assigned.

• Sioux Center Health has been awarded Top Workplace honor by The Des Moines Register, and won Best of the Northwest in 12 healthcare categories. Sioux County also ranked #6 in the nation for being one of the Healthiest Communities according to U.S. News & World Report and CVS.  There’s a reason we are a recognized healthcare leader.
• Discover a Career of Faith and Healing: For over 70 years, Sioux Center Health has served patients with Jesus’ healing ministry. With eight locations located in Sioux Center, Iowa and surrounding communities, we take great pride in providing superior care in our state-of-the-art facilities.
• A Career that You Will Love: There’s no other way to say it: You will love working here. Between our strong mission and our great people, we have nurtured a pretty exceptional culture at Sioux Center Health.
• A Chance to Make a Difference: Working with us means making a real difference in the lives of our community members. Your talents and your passions are truly appreciated here. In addition to the service we provide, Sioux Center Health also supports our community with sponsored programs and events, and other volunteer work.

If this is your passion, you need to consider joining our team driven to provide quality care and services within a caring Christian culture.